Visitor Guidelines and Coronavirus (COVID-19) Response

Updated September 23, 2020

The Kimbell Art Museum is open and welcoming visitors. Please review our visitor guidelines below to prepare for your visit.

 

The Piano Pavilion is temporarily closed. The parking garage and elevator remain open and available to visitors.

Please visit the Kahn Building to view selected works from our African, Ancient American, Asian, and European collections.

Visitor Guidelines

 

If you’re sick, please visit us another time. 
For the safety of all visitors and staff, anyone who is sick or has any sign of a respiratory illness should stay home.  

 

Stay six feet apart. 
Visitors and staff must allow six feet of separation between themselves and others. The museum has signage and other visual reminders to ensure visitors maintain a safe social distance. 

 

Masks required. 
All visitors ages 2 and up are required to wear a mask covering the nose and mouth at all times. Masks are available upon request. If you are unwilling or unable to wear a mask, we ask that you visit the museum at another time.

 

No large bags.

Parcel check is temporarily closed. Strollers and soft-front baby carriers are permitted.

 

Wash and sanitize your hands. 
Hand sanitizing stations are located throughout the buildings, including at every entrance. Custodial staff have increased their cleaning frequency among high-touch, high-traffic locations. 

 

Bring your own device. 
Audio wands are no longer available for visitor use. Visitors are encouraged to download the Kimbell app on their personal device (iTunes  •  Google Play) and bring headphones to experience audio tours of the permanent collection. 

 

Please comply with staff requests. 
In accordance with local and state guidelines, capacity in the galleries is limited to allow for appropriate social distancing.  Visitors are asked to comply with all Kimbell signage and personnel requests. The safety and comfort of our entire community is our top priority. 

 

Temporary suspensions and closures 

  • The Piano Pavilion, including the Piano Café and Shop, is temporarily closed.
  • The special assistance vehicle is temporarily suspended to maintain social distancing. Visitors who need additional assistance can visit the accessibility webpage or call 817-332-8451 during regular museum hours for assistance. 
  • Drinking fountains are not available. Bottled water is available for purchase at the Kimbell Café. 
  • All on-site programs and tours are cancelled until further notice. Please check the calendar for online programs.

 

Please note, these precautions are temporary and will be lifted once it is safe to do so. Changes may occur at any time, so please check the website before your visit for updates.  

 

Accessibility During Covid

We are committed to offering inclusive, meaningful experiences for all ages and abilities.    

The Kimbell is following recommendations from state and local officials to ensure the safety and well-being of museum visitors and staff. Information on accessibility has been updated to reflect changes made due to social distancing protocols. All on-site programs and tours are suspended until further notice; please check our calendar for virtual program listings.     

 

To plan your visit or share feedback on how we can make the Kimbell more accommodating, contact us at 817-332-8451, ext. 239, or email us

  

Wheelchairs and mobility
Most areas of the Kimbell’s campus are accessible to people with limited mobility. We’re happy to answer any questions in order to make your visit as comfortable as possible. Call 817-332-8451 and press 0 to speak with a museum representative during museum hours.

Individuals are welcome to use personal wheelchairs, walkers, mobility scooters, and other aids throughout their visit. Wheelchairs, in limited numbers, are available for temporary use on a first-come, first-served basis; please inquire with an attendant at either building.

The east entrance to the Kahn Building on Van Cliburn Way has accessible ramps on either side of the doors. Please note that the Kahn Building’s west entrance is not wheelchair accessible. The entrance to the Piano Pavilion is accessible through the Kimbell underground garage and from the group drop-off on Camp Bowie Boulevard. Accessible parking spaces are available in our garage and parking lots.   

Due to social distancing protocols, use of the Kimbell’s special assistance vehicle for transport between the two buildings has been suspended until further notice.

 

Gallery Seating
Due to social distancing protocols, bench seating will be reduced in galleries throughout the museum. Borrow a foldable stool for free at Kahn Building Information, Piano Pavilion Information, or the parcel check in either building.   

  

Service Animals
We welcome service animals at the Kimbell.   

  

Restrooms
Restrooms are located on the lower level of the Kahn Building. Individual and family restrooms are located on the upper level of the Piano Pavilion. All restrooms contain wheelchair-accessible stalls.   

  

Closed captioning 
All on-site films are suspended until further notice.  

  

Assistive listening devices 
All on-site lectures, films, gallery tours, and public programs are suspended until further notice. 

 

Permanent collection audio tours are available as a free app that may be downloaded to a personal device. iTunes  •  Google Play 

  

CART captioning
All on-site lectures and symposia are suspended until further notice.    

  

American Sign Language
American Sign Language video remote interpreting is available for virtual programs by request. Please allow for at least three weeks advance notice.   

Contact us at 817-332-8451, ext. 240, or email us to request an interpreter.   

  

Braille
Distribution of all printed materials, including Braille versions, has been suspended until further notice.    

 

Large print
Download the free Kimbell Art Museum app to access wall text for the museum’s collection. On the Kimbell app, you can increase or decrease the text size to fit your needs.    

iTunes  •  Google Play    

Learn more about Kimbell apps.   

  

Nursing and Infants
We invite mothers to breastfeed their babies wherever they feel comfortable.   

 

Changing tables are available in the men’s and women’s restrooms on the lower level of the Kahn Building as well as in the Piano Pavilion’s upper-level family restrooms.   

  

Viewpoints programs
This program will be offered in an online format until further notice.  

 

Interactive, flexible, and sensory-rich, this free program is ideal for adults with complex needs such as Alzheimer’s and/or dementia, intellectual or developmental disabilities, and persistent behavioral health disorders.

 

Register for upcoming programs or request a specific date.

 

Questions? Email us or call 817-332-8451, ext. 240.

Visitor FAQs 

Are masks required at the Kimbell?  
All visitors ages 2 and up are required to wear a mask covering the nose and mouth at all times. Masks are available upon request. If you are unwilling or unable to wear a mask, we ask that you visit the museum at another time.

 

How will the Kimbell conduct health screening for visitors and staff? 
The Kimbell requires all employees, contractors, and visitors to self-screen against the list of COVID-19 signs and symptoms identified by the CDC. Signs are posted at each entrance. Anyone who feels ill should NOT ENTER the museum and stay home.  

 

What enhanced safety measures are in place for visitors? 
Signage detailing all safety measures and visitor procedures is posted throughout the museum. Visitors are asked to comply with all posted messages. 

Daily cleaning has been enhanced across the museum. High-touch areas are regularly disinfected throughout the day, including:

  • Door handles  
  • Elevator buttons 
  • Stairwell handrails  
  • Check and refill sanitization stations 
  • Countertops in public areas 
  • Sneeze guards  
  • Restrooms 
  • Benches 

Sanitation stations and mask dispensers are checked frequently and refilled as needed. Sanitizer is available in all public spaces, offices, and restrooms. 

 

Is the Kimbell offering tours?  
Docent- and curator-led tours are currently unavailable. Visit the calendar for virtual tour programs.

Visitors are encouraged to download the Kimbell app on their personal devices to access audio tours of the permanent collection. Out of courtesy for all our guests, use of earbuds or headphones is encouraged for all audio tours in the gallery. Earbuds are available for purchase at the Kahn Museum Shop. 

 

What are my dining options? 
The Kimbell Café (formerly the Kimbell Buffet) is open for lunch.

 

At this time, outside food and drinks are not permitted inside the museum. Visitors are welcome to enjoy their own food or drink outside on the Kimbell grounds. 

 

Are there any special events or programs scheduled?  
Currently, all on-site programs and events are cancelled. However, we are offering a variety of virtual events and digital experiences on our website. Check our online calendar or explore all the ways you can experience the Kimbell from home.


 

Exposure to COVID-19 is an inherent risk in any public place or area of assembly. By visiting the Kimbell Art Museum, you assume all risks associated to exposure to COVID-19 and acknowledge that the museum cannot guarantee that you will not be exposed. 

 

Kimbell News

The Kimbell is open. Please review our new visitor guidelines and facility updates prior to your visit.  Learn More >