Visitor Guidelines and Coronavirus (COVID-19) Response

Updated June 11, 2020

 

The Kimbell Art Museum will reopen to the public on Saturday, June 20, with member-only previews beginning Thursday, June 18. The museum has instituted new guidelines for staff and visitors that support state and local health and safety recommendations.  

The special exhibition, Flesh and Blood: Italian Masterpieces from the Capodimonte Museum, has been extended through July. Visitors will have another opportunity to experience these magnificent Renaissance and Baroque works rarely seen outside of Naples, Italy. 

While we pride ourselves on visitors’ personal experience and engagement in the museum, these new health and safety measures require the temporary suspension of certain activities to accommodate social distancing, as well as the addition of new visitor guidelines and staff protocols. 

We look forward to welcoming our visitors back in a safe and responsible way. 

 

We also invite you to explore the Kimbell From Home. Follow us on Facebook, Instagram, and Twitter or sign up to receive our emails.

Visitor Guidelines


If you’re sick, please visit us another time. 
For the safety of all visitors and staff, anyone who is sick or has any sign of a respiratory illness should stay home.  

Social distancing 
Visitors and staff must allow six feet of separation between themselves and others. The museum has signage and other visual reminders to ensure visitors maintain a safe social distance. 

Wear a mask 
All visitors (ages 2 and up) are required to wear a mask during their visit to the Kimbell. Masks are available upon request. All Kimbell staff are required to wear masks. 

Sanitizing stations 
Hand sanitizing stations are located throughout the buildings, including every entrance. Custodial staff have increased their cleaning frequency among high-touch, high-traffic locations. 

Bring your own device 
Audio wands are no longer available for visitor use. Visitors are encouraged to download the Kimbell app on their personal device (iTunes  •  Google Play) and bring headphones to experience audio tours of the permanent collection and special exhibition. 

Limited capacity 
In accordance with local and state guidelines, capacity in the galleries is limited to allow for appropriate social distancing.  

Admission 
Visitors are encouraged to purchase exhibition tickets online; tickets may also be purchased on-site. Members may bypass the ticket line and show their member ID card to enter the special exhibition. Admission to the permanent collection is always free. 

 

Temporary suspensions and closures 

  • The Kimbell Buffet and Piano Café will be temporarily closed. An exhibition shop will be open in the Piano Pavilion with limited offerings. 

  • The north and west galleries and the lower level of the Piano Pavilion are closed. 

  • Parcel check is closed. No large bags or backpacks are allowed. Soft-front baby carriers and strollers are allowed. 

  • The special assistance vehicle that transports visitors between the two buildings will be temporarily suspended to maintain social distancing. Visitors who need additional assistance can visit the accessibility webpage or call 817-332-8451 during regular museum hours for assistance. 

  • Drinking fountains are not available. Bottled water is available for purchase at the Exhibition Shop in the Piano Pavilion. 

  • Family drop-in spaces, including Studio A, are temporarily closed. 

  • All on-site programs and events are cancelled until further notice. Please check the calendar for online programs.

 

Visitor compliance 

Visitors are asked to comply with all Kimbell signage and personnel requests. The safety and comfort of our entire community is our top priority. 

 

Please note, these precautions are temporary and will be lifted once it is safe to do so. Changes can occur at any time.  

 

 

Staff Training and Sanitization Practices 

Kimbell staff members have completed required training sessions to understand and implement these modified procedures and sanitation practices. Daily cleaning has been enhanced across the museum. High-touch areas are regularly disinfected throughout the day, including: 

  • Door handles  

  • Elevator buttons 

  • Stairwell handrails  

  • Check and refill sanitization stations 

  • Countertops in public areas 

  • Sneeze guards  

  • Restrooms 

  • Benches 

Accessibility During Covid

We are committed to offering inclusive, meaningful experiences for all ages and abilities.    

The Kimbell is following recommendations from state and local officials to ensure the safety and well-being of museum visitors and staff. Information on accessibility has been updated to reflect changes made due to social distancing protocols. All on-site programs and tours are suspended until further notice; please check our calendar for virtual program listings.     

 To plan your visit or share feedback on how we can make the Kimbell more accommodating, contact us at 817-332-8451, ext. 239, or email us

  

Wheelchairs and mobility
Most areas of the Kimbell’s campus are accessible to people with limited mobility. We’re happy to answer any questions in order to make your visit as comfortable as possible. Call 817-332-8451 and press 0 to speak with a museum representative during museum hours.

Individuals are welcome to use personal wheelchairs, walkers, mobility scooters, and other aids throughout their visit. Wheelchairs, in limited numbers, are available for temporary use on a first-come, first-served basis; please inquire with an attendant at either building.

The east entrance to the Kahn Building on Van Cliburn Way has accessible ramps on either side of the doors. Please note that the Kahn Building’s west entrance is not wheelchair accessible. The entrance to the Piano Pavilion is accessible through the Kimbell underground garage and from the group drop-off on Camp Bowie Boulevard. Accessible parking spaces are available in all of our garages and lots.   

Due to social distancing protocols, use of the Kimbell’s special assistance vehicle for transport between the two buildings has been suspended until further notice. To plan ahead for parking and convenient access, please click here for information on what’s on view in each building.   

 

Gallery Seating
Due to social distancing protocols, bench seating will be reduced in galleries throughout the museum. Borrow a foldable stool for free at Kahn Building Information, Piano Pavilion Information, or the parcel check in either building.   

  

Service Animals
We welcome service animals at the Kimbell.   

  

Restrooms
Restrooms are located on the lower level of the Kahn Building. Individual and family restrooms are located on the upper level of the Piano Pavilion. Restrooms located on the lower level of the Piano Pavilion are temporarily closed due to maintenance. 

All restrooms contain wheelchair-accessible stalls.   

  

Closed captioning 
All on-site films are suspended until further notice.  

  

Assistive listening devices 
All on-site lectures, films, gallery tours, and public programs are suspended until further notice. 

Special exhibition and permanent collection audio tours are available as a free app that may be downloaded to a personal device. iTunes  •  Google Play 

  

CART captioning
All on-site lectures and symposia are suspended until further notice.    

  

American Sign Language
American Sign Language video remote interpreting is available for virtual programs by request. Please allow for at least three weeks advance notice.   

Contact us at 817-332-8451, ext. 240, or email us us to request an interpreter.   

  

Braille
Distribution of all printed materials, including Braille versions, has been suspended until further notice.    

 

Large print
Special exhibition wall text is available in large print in this downloadable PDF [PDF].    

Download the free Kimbell Art Museum app to access wall text for the museum’s collection. On the Kimbell app, you can increase or decrease the text size to fit your needs.    

iTunes  •  Google Play    

Learn more about Kimbell apps.   

  

Nursing and Infants
We invite mothers to breastfeed their babies wherever they feel comfortable. Please note that the nursing room located near the Piano Pavilion’s lower-level women’s restroom is temporarily closed due to maintenance. We apologize for the inconvenience.   

Changing tables are available in the Piano Pavilion’s upper-level family restrooms as well as in the men’s and women’s restrooms on the lower level of the Kahn Building.   

  

Viewpoints programs
This program will be offered in an online format until further notice.  

  

Interactive, flexible, and sensory-rich, this free program is ideal for adults with complex needs such as Alzheimer’s and/or dementia, intellectual or developmental disabilities, and persistent behavioral health disorders. Questions?  email us  or call  817-332-8451, ext. 240.   

Schedule a session at least four weeks in advance.   

Schedule a viewpoint session online.  

Visitor FAQs 


Are masks required at the Kimbell?  
All Kimbell employees and visitors (ages 2 and up) are required to wear masks. Masks are available upon request. 

 

How will the Kimbell conduct health screening for visitors and staff? 
The Kimbell requires all employees, contractors, and visitors to self-screen against the list of COVID-19 signs and symptoms identified by the CDC. Signs are posted at each entrance. Anyone who feels ill should NOT ENTER the museum and stay home.  

 

What enhanced safety measures are in place for visitors? 
Signage detailing all safety measures and visitor procedures is posted throughout the museum. Visitors are asked to comply with all posted messages. 

Daily cleaning has been enhanced across the museum. High-touch areas are regularly disinfected throughout the day, including:  

  • Door handles  

  • Elevator buttons 

  • Stairwell handrails  

  • Countertops in public areas 

  • Sneeze guards  

  • Restrooms 

  • Benches 

 

Sanitation stations and mask dispensers will also be checked frequently and refilled as needed. Sanitizer will be available in all public spaces, offices, and restrooms. 

 

What areas of the museum are closed? 
The Kimbell Buffet and Piano Café are temporarily closed.  An Exhibition Shop will be housed in the Piano Café with limited merchandise and bottled water available for sale.  

In the Piano Pavilion, the lower level, education studios, and north and west galleries are temporarily closed.  

Due to state reopening guidelines, capacity is limited in all galleries. For the comfort and safety of all, visitors are asked to comply with all Kimbell staff instructions. 

 

What services are suspended?  
Parcel check is closed. No large bags will be permitted in the museum; soft-front baby carriers and strollers are permitted. 

The special assistance vehicle that transports visitors between the two buildings is temporarily unavailable. Visitors with limited mobility are encouraged to visit kimbellart.org for full details or contact a visitor services associate for assistance. 

Paper products, such as brochures and gallery guides, are only available upon request. Please contact any visitor services associate for assistance. 

 

Is the Kimbell offering tours?  
Docent- and curator-led tours are currently unavailable. Visitors are encouraged to download the Kimbell app on their personal devices to access audio tours of the permanent collection and special exhibition. Out of courtesy for all our guests, use of earbuds or headphones are encouraged for all audio tours in the gallery. Earbuds are available for purchase at the Kahn Museum Shop and Piano Exhibition Shop. 

 

Can I bring food or drink to the museum? 
At this time, outside food and drinks are not permitted inside the museum. Visitors are welcome to enjoy their own food or drink outside on the Kimbell grounds. 

 

Are there any special events or programs scheduled?  
Currently, all on-site programs and events are cancelled. However, we are offering a variety of virtual events and digital experiences on our website. Check our online calendar or explore all the ways you can experience the Kimbell from home.

 

What additional benefits will be offered to members as the Kimbell reopens?  

We are thrilled to be able to extend our current special exhibition, Flesh and Blood, and offer members-only previews before our public reopening. We hope this extension will allow our members additional opportunities to see this exquisite collection of masterpieces rarely seen outside of Naples, Italy. Additionally, members can proceed directly to the exhibition entrance via the members-only line and present their ID card; no ticket needed. For questions about your membership, or to join or renew, please contact the membership office at 817-332-8451 ext. 293.

Exposure to COVID-19 is an inherent risk in any public place or area of assembly. By visiting the Kimbell Art Museum, you assume all risks associated to exposure to COVID-19 and acknowledge that the museum cannot guarantee that you will not be exposed. 

Kimbell News

The Kimbell is open. Please review our new visitor guidelines and facility updates prior to your visit.  Learn More >